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📦 Shipping & Returns – Ranch-Trade
Last updated: November 2025
At Ranch-Trade, we aim to provide a transparent, secure, and professional shopping experience. Please read our shipping, returns, and warranty policy carefully before placing an order.
🚚 Shipping & Delivery
Order Processing Time
Orders are processed and dispatched within 1–2 business days after payment confirmation.
Shipping Carriers
We ship with trusted international carriers, including:
DHL
Deutsche Post
UPS (depending on destination)
Estimated Delivery Times
🇩🇪 Germany: 2–4 business days
🇪🇺 Europe: 5–12 business days
🌍 International: 10–35 business days
(Delivery times may vary due to customs clearance or local postal services.)
Tracking
A tracking number will be sent via email once your order has shipped.
Customs & Import Fees
For deliveries outside the EU, the buyer is responsible for any customs duties, VAT, or import taxes imposed by their country.
🔄 Returns & Refunds Policy
We apply a clear and fair return policy to protect both our customers and the value of premium watches.
✔ Defective or Faulty Items
Free return shipping
Full refund or replacement
Must be reported within 15 days of delivery
Includes manufacturing defects covered under warranty
✔ Unopened / Unused Products
Return allowed within 15 days of delivery
Product must be unused, unopened, and in original condition
Buyer pays return shipping costs
No restocking fee
✔ Opened or Tried Products (Change of Mind)
Return allowed within 15 days of delivery
Product must be fully functional and undamaged
15% restocking fee applies
Buyer pays return shipping costs
Must include:
Original box
Manuals & documents
Tags, protective films, accessories
This fee covers inspection, repackaging, and value depreciation of opened items.
❌ Non-Returnable Cases
Products damaged due to misuse, impact, or improper handling
Signs of wear beyond normal inspection
Unauthorized repairs or modifications
🛠 24-Month Ranch-Trade Limited Warranty
All watches sold by Ranch-Trade include a 24-month Limited Warranty from the date of purchase.
✔ Warranty Covers:
Manufacturing defects in movement
Defects in hands, dial, or markers
Water resistance issues (if model is water-rated)
Crown or case sealing defects
Structural defects in bezel or bracelet
❌ Warranty Does Not Cover:
Accidental damage or misuse
Normal wear & tear (scratches, fading, strap wear)
Battery depletion (quartz / solar models)
Unauthorized repairs or opening by non-certified personnel
A written warranty document is included with every order.
📩 How to Start a Return or Warranty Claim
Please contact us before sending any item back:
Include:
Order number
Reason for return or claim
Photos/videos if applicable
We will provide clear return instructions promptly.
🏆 About Ranch-Trade
Ranch-Trade specializes in authentic Swiss and international watches, offering a trusted and professional buying experience.
Why shop with us?
Verified professional watch seller
Authentic products only
Secure packaging & insured shipping
Official written warranty included
Transparent policies & premium customer support
We don’t just sell watches — we deliver confidence.